Customer service and partnering has become more important than ever. In this post I will share with you an example of going above and beyond to ensure a successful project.
Superintendent Robert Houle recognized the importance of partnering with the owner’s medical equipment coordinator to guarantee the construction schedule aligned 100%...
Continuing with the topic of customer service, this post will address the community around a project.
The Lynn Cancer Institute was constructed around three surrounding communities that lie within 50 feet of the building’s foot print. The project team recognized the impact that construction would have on the residents’ quality of...
No where is customer service as important as on a healthcare construction project, and in today’s market this is even more important. We need to ensure that our staff understands that the needs of the hospital, their staff, the patients trying to recover, and worried friends and family, are our top priority. Over my next few posts I will discuss some of my team’s actions that ensure we are providing the best possible customer service....
Managing and monitoring dust during construction, whether new construction or renovation, is as critical to patient care as the bricks, mortar, and state-of-the-art medical equipment being provided. We have all seen reports and articles about construction dust in hospitals and the lawsuits that ensue when patients get sick. What we do not always hear is if the contaminated dust was a preexisting condition that could have been avoided if...
Maria L. Houle Ft. Lauderdale Project Executive Skanska USA Building Ft Lauderdale Operations www.skanska.com 1815 Griffin Road Ft. Lauderdale, FL 33004 Phone +1 954 920 5167 Mobile +1 954 214 1569 Fax +1 866 723 0209
Maria L. Houle